Responsible Gambling

We are committed to safe and controlled play. At Osombet we create tools and clear rules so you can enjoy gaming without risking more than you intend. We encourage responsible choices, provide self‑service controls, and offer help when play becomes a concern.

Player protection principles

We respect your safety and privacy. Our approach is simple: prevent harm, promote control, and act quickly when help is needed. We train our support staff to recognise signs of problem play and to respond with practical options that help you take a break or limit activity.

Activity-control tools

You can manage your play directly from your account. Controls are designed to be quick to apply and easy to change within the limits described below.

Deposit and loss limits

Set daily, weekly, or monthly deposit limits to control how much you fund your account. Loss limits are available to cap net losses over a chosen period. Limits are applied immediately after confirmation and remain in place until you adjust them or until any cooling-off period ends.

Time-outs and breaks

If you need a short break, use a time-out to suspend play for a fixed period. Time-outs are suitable for temporary cooling off and allow you to return automatically once the period ends.

Self-exclusion

For longer-term control, self-exclusion blocks access to your account for a set period or permanently. To request self-exclusion or to extend an existing exclusion, contact support via live chat and we will process the request promptly.

How to apply limits and ask for help

Limits can be set in your account settings. For anything not available in the self‑service panel, reach out to support. Our team can assist with stricter limits, temporary account freezes, or full self‑exclusion upon request.

Signs of problematic behaviour

Watch for warning signs such as: increased deposit frequency, chasing losses, borrowing to gamble, difficulty stopping play, neglecting work or family, or using gambling as a primary way to cope with stress. If any of these apply, consider using our controls or seeking outside help.

Tips for maintaining control

Set affordable deposit and session limits, use time-outs after planned sessions, avoid gambling when tired or emotional, and never chase losses. Treat gambling as a form of paid entertainment rather than a way to make money.

Professional help and support organisations

If you need further support, consider contacting professional organisations in your area for confidential advice. Our support team can provide information on local help and assist with account restrictions. If you would like assistance setting limits or initiating self‑exclusion, contact support via live chat and we will help you take the next step.