User Privacy Policy
This Privacy Policy explains how Osombet collects, uses, stores, and protects the personal and technical information you provide when you use our online casino and sportsbook services. We take your privacy seriously and describe below what data we gather, how we use it, who we may share it with, and the choices you have about your information.
Types of Data We Collect
Personal data
When you register an account or contact support we may collect personal details such as your name, date of birth, email address, phone number, and verification documents. This information is used to manage your account, verify identity, and comply with internal checks required to operate our services.
Technical data
We collect technical information about your device and connection - for example IP address, browser type, device identifiers, operating system, and log data. This data helps us deliver the site correctly, maintain security, and improve performance on desktop and mobile.
Transactional data
Transaction records include deposits, withdrawals, bet history, game activity, bonus usage, and payment method details. Transactional data is used to process payments, detect fraud, maintain accurate account balances, and resolve disputes.
How We Use Your Information
We use collected data to operate and improve our services, process payments, verify identity, provide support, detect and prevent abuse or fraud, and comply with our internal risk and security procedures. Aggregated or anonymized data may be used for analytics and product improvements.
Data Protection Practices
We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Access to personal data is restricted to staff and service providers who need it to perform their duties. While we strive to secure data, no system is completely risk-free, and users should take care with account credentials and device security.
Cookies and Tracking Technologies
We and our partners use cookies and similar tracking technologies to remember preferences, enable site features, analyze usage, and deliver relevant content. You can manage cookie settings via your browser or device. Disabling certain cookies may affect functionality, including login persistence and personalised settings.
Information Sharing and Third Parties
We may share data with service providers who assist with payments, hosting, fraud prevention, and customer support. We may also disclose information if required for legal reasons or to investigate suspected abuse. We do not sell your personal data. Third parties acting on our behalf are required to protect your information and use it only for agreed purposes.
User Rights
You have rights regarding the personal data we hold about you, including the right to access, correct, or request deletion of your information where applicable. You may also object to certain processing or request restrictions on use. Some requests may be limited by operational or legal obligations.
Access, Correction, and Deletion
To access, correct, or request deletion of your account data, sign in to your account and use the account settings where available, or contact our support team. We will review requests and respond as appropriate, taking into account account security and any obligations we must meet.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on this page and, when appropriate, notified through the account area or by email. Continued use of our services after updates means you accept the revised policy.
Contact
If you have questions about this policy or want to exercise your rights, please contact [email protected] or use the in-account support option.